The 2009 Original Equipment Tire Customer Satisfaction [...]]]> The J.D. Power Asia Pacific 2009 India Original Equipment (OE) Tire Customer Satisfaction Index (TCSI) Study^SM  ranks JK Tyre the highest with a score of 811 out of 1000. MRF closely follows at 804. These two are the only companies with scores higher than the Industry average of 798.

The 2009 Original Equipment Tire Customer Satisfaction Index Study is based on responses from 3,363 new vehicle owners surveyed between 12 and 18 months of ownership. The study was fielded between May and August 2008.

OE Tire Customer Satisfaction Index

JD Power Study Findings:

• The percentage of customers reporting a problem with their original tires has increased from 19 percent in 2008 to 22 percent in 2009.
• JK Tyre posts the greatest improvement since 2008 among the brands included in the study across all parameters.
• A notable shift in customer tire maintenance behavior in 2009, compared with 2008 -  increase in the proportion of customers using organized service providers—such as selling dealerships and tire manufacturer stores—rather than roadside tire servicing workshops.
• Customer satisfaction with original equipment tires has a strong impact on brand loyalty and advocacy for replacement tires. Customers who are highly satisfied (with satisfaction levels averaging above 884) are twice as likely to recommend or repurchase their current tire brand when buying replacement tires, compared with customers who are less satisfied.

Sushil’s thoughts:

• One has to take these satisfaction numbers with a whole lot of salt and pepper and chillie powder – just 3,363 new vehicle owners were surveyed. Last year in 2008 March to 2009 March Maruti alone sold over 7,00,000 vehicles, and Hyundai and Tata did around 2,00,000 each. This is a very tiny sample of the number of vehicles sold last year. Not anywhere near enough coverage. I would love to find out what the distribution of the above manufacturers vehicles were in the total sample.
• Is it possible the numbers for JK Tyre have had a positive  impact due to being the OE tires for Maruti Cars ?
• Is the quality reducing if more people are finding issues ? 19% increasing to 22% ? Not Good !
• The part about satisfaction determining repeat business -  is it true ? Or just out of laziness/lack of information on the part of the customer ? It is easier to stick to the same brand than more to another ?
• Few customers actually look into understanding their vehicles tyre specifications and think if  the OE tyres are safe/adequate in the first place. For example the stock Maruti Swift VDI/VXI/LXI trim levels come with 165 wide tyres. These may be adequate for sedate driving in the city but the moment you get onto highways and at higher speeds  it looses grip. However just a few owners of the Swifts have gone in for aftermarket upgrades of the tires.
• I have to agree with going in for more organized outfits becoming more popular for the maintenance of the tires- this has to be an offshoot of more people going in for new vehicles and sticking to the recommended service intervals and service guidelines. 
• I have also seen highly educated people with enough money to spare running their vehicles on bald treadless tires just to eke out a few more miles before replacing their tires.   
• In an emergency the roadside puncturewallah is still sought after. Unless of course you have tubeless tires or have Nitrogen filled tires in which case the fancier repair dudes are required.

Source:  Published by J.D. Power Asia Pacific as part of the J.D. Power Asia Pacific 2009 India Original Tire Customer Satisfaction Index Study.

Updated : May 5th: AThandapani via Twitter brought up a very valid point that the 18 month duration used in the study doesnt make sense since issues rarely happen with tires in the first 18 months. Unless of course you  have a puncture. Routine issues are rare.

DuPont  releases data on vehicle color popularity for major markets across the world and in 2008 have included India data separately. I hope it will be tracked going forward as well.  Here is the DuPont report for 2008. Lots of interesting data point there including variants on core color types, finishing, textures etc. While mentioning [...]]]>

DuPont  releases data on vehicle color popularity for major markets across the world and in 2008 have included India data separately. I hope it will be tracked going forward as well.  Here is the DuPont report for 2008. Lots of interesting data point there including variants on core color types, finishing, textures etc. While mentioning the textures something very interesting is Chrome finish paint. An example is seen here.

They have been tracking such data for US, Europe and Japan for close to ten years now. Though they haven’t given it in one single chart – Zimbly Cars spent the time to collate it from data made public by DuPont.  Here is the trend for the past 8 years. 

**2001 – I wasn’t able to find data for this year on the net – if anyone has it or knows someone in DuPont please let me know.

The most popular colors over the past 8 years for cars are White, Silver, Black and Blue. These have been fairly consistent and have not lost their charm over time.

Red has been a consistent color with no changes in popularity since 2004. Grey has been steadily increasing in popularity since 2004 and may be a serious contender to Black.

Black though considered a timeless color went through a small dip in popularity between 2002 and 2005 but has been increasing in popularity since 2005.

The Indian Buyer chose to stay conservative in car color selection and mainly stuck to White and Silver for over half the vehicles purchased in 2008. (No wonder it is difficult to find white or silver cars in parking lots.)  The remainder was made up by the other colors as seen in this graph below.

Following are the trends for other major regions.

An interesting post I came across while researching this post was one talking about the meanings of colors in general and in meanings in various parts of the world: http://www.bizzia.com/brandcurve/color-theory-primer-part-7-color-meanings/.

I associate the following meanings with common vehicle colors in India:

Black: Aggression, closed, secretive (a lot of SUVs are in this color). Best suited for large vehicles – looks a bit out of place on small cars. One of the most difficult to maintain colors as scratches on black show up as white and look very bad. Dust and dirt dull the shine very quickly.

White: Purity, honesty, dishonesty, politics (most cars/SUVs owned by Politicos are in this color). It was a very popular color in the 80s and 90s and is making a comeback. A color that seems to suit most vehicles regardless of size. Fairly easy to maintain – but splashed with mud looks pretty bad. A color that seems to have a slightly negative association for certain models because of being typical cabbie vehicles. Examples include the Indica, Tavera, Sumo, Ambassador, Omni. Very few private buyers would buy these models in white – since they don’t want to be called cabbies by their friends.

Gold:  The metal that most Indians want to own and wear. There is a significant amount of gold/champagne colored vehicles. A color that I personally feel doesn’t suit many vehicles. Also an easy to maintain color.

Silver:  A very techie color (most vehicles owned by techies are in this color). A color considered very serious and classy – a very aspirational color. One of the easiest colors to maintain. I used to own two cars which were silver in color and both would still look good even if they were dirty. Manufacturers poor people are forced to sell cars in silver due to the demand. I remember in 2001 or 2002 Honda removed silver from their sales catalogue for the Civic in the USA because the previous year most Civics sold were in silver.

Green: Fertility, money, a color associated to religion.  Dark greens seems to be fairly well accepted but some bright greens do hurt peoples eyes. The parrot green Santro is the only example I can think of.

Blue: Water, Oceans, calmness. This color has a wide variety of tones available that make it appeal to a wide audience – but doesn’t have the same magnetism of a red or yellow. This color is a guaranteed color in most manufacturer color palettes year on year.

Yellow: Associated to being bright and sunny – but again a color that isn’t offered by many manufacturers. Maruti is probably the only one that dared to sell yellow cars. Looks good on smaller cars – I haven’t seen a yellow SUV till now – I hope I don’t have to.

Red:  Anger, speed. A color best suited for sports cars, sporty cars and hatchbacks. Red is to be avoided on large SUVS since they look like huge tomatoes. Mahindra and Tata sell their Scorpio and Safari in red and people still buy it! Some variant of red is usually available at almost each manufacturer.

Purple: Originally associated with royalty – now considered an offbeat color that has guaranteed very poor resale value of the vehicle since very few people like the color purple. Very minimal choice when it comes to buying cars in this color. I can think of only the Fords, Marutis coming in this color.

Earth/brown:  A very simple and bland color which is easy to maintain if it is “light brown”. Dark brown is a rare color which again isn’t very popular. Mostly sold by Hyundai and Mahindra. Some Tata vehicles as well.

What are my favourite colors ? So far I have owned 1 car in blue, 2 cars in silver and 1 in red. I hope my next car whenever I get one will be in black. I like the pearl white color as well and may seriously look at that as well.

What are your favourite colors for cars and what will be your next cars color ? Do let me know.

Updated April 3: Results of the Nano Poll so far:

Looks like there will be a lot of Re or Gold colored Nanos on the road as they seem to be the most popular colors so far.